​

Welcome Minds Counselling is registered with the Information Commissioners Office and is therefore required to be transparent about the way in which your personal information is gathered and stored.

 

Personal information

During your first session, you will need to fill out a contract agreement which asks for: your name, date of birth, telephone number, email address, home address, emergency contact’s number, occupation, and medical details.

​​

How I store your personal information

You will be sent a GDPR document before your first session which shows details of how Welcome Minds Counselling gathers and stores your personal information.

​​

Website

welcomemindscounselling.com provides an online contact form.  Using this form, you are asked to submit the following pieces of personal data: name, contact number and email address, together with any additional information you choose to submit.

​

This information is used to find out how best to contact you, answer any questions you may have and arrange appointments for an initial session.

 

Contact form messages are received by email.  All email addresses and email conversations are kept during the length of the therapeutic contract and deleted once the therapeutic contract ends.  The same applies to any text conversations or voicemail messages.

 

Your contact phone number, which may be stored on a mobile phone unit as well as online in the cloud during the length of the contract, will also be deleted once the therapeutic contract ends.

 

By visiting welcomemindscounselling.com, you accept and consent to the terms described in this privacy policy.

 

Transmission of data via the website is not secure or encrypted and thus may be at risk of interception, loss or corruption.  Upon receipt of your personal data, Welcome Minds Counselling is committed to managing it as securely as possible. Robust methods and procedures are in place to ensure this (as outlined in the GDPR form).

​

Managing Personal Information

Welcome Minds Counselling will not sell, distribute, lease or pass on your personal information to third parties unless required to do so by law. You may request details of your personal information Welcome Minds Counselling holds about you under GDPR (2018).  If you wish to exercise this right, please email info@welcomemindscounselling.com.  If you believe any information about you is incomplete or incorrect, please email if you wish to have it amended.

​

​

Cookies

Cookies are small files which need permission to be added to your hard drive.  They help analyse web traffic, amongst other uses, and help web applications respond to you as an individual, tailoring its operations to your needs by gathering and recalling information about your choices and preferences.  Welcome Minds Counselling may use traffic log cookies which help identify which pages of this website are being used by you – this in turn helps Welcome Minds Counselling provide a better website by understanding which pages are more useful than others.  Cookies do not permit Welcome Minds Counselling access to your computer or any information about you except the information you choose to send.

 

Cookies can be accepted or declined, however declining cookies may prevent you from accessing or using all of this website.  Search the internet to find out more about how cookies work.

 

Welcome Minds Counselling also uses Google Analytics (GA) as a statistical tool to help identify certain aspects of website traffic and use. This includes (but not limited to) geographical location, IP address, browser type and version, OS, page views, how you were referred, how long you stayed, date and time of website visit and whether or not you are a new or repeat visitor.  Information gathered by GA may be used to enhance this website for the benefit of site visitors.

 

​

External Websites

Welcome Minds Counselling may present links to other websites that are not controlled by Welcome Minds Counselling and therefore Welcome Minds Counselling is not responsible for your information in relation to their privacy or protection policies.

 

​

Changes and Updates

Welcome Minds Counselling may amend or update this policy at any time without direct notice to you.  Updated policies will be published on the website.